SHIPPINGS & RETURNS
At the workshop, we strive to ensure that your items are shipped on time, packaged securely to protect them from the post office and are eco-friendly. We put a lot of effort into ensuring that our shipping materials are reused whenever possible to reduce our impact on the environment and minimize landfill waste. In the last five years, we have successfully managed to use new packaging materials in only 18% of our orders, and our goal is to continue this trend, driving that number down even lower. We are committed to continually improving our eco-friendly practices and creating a sustainable shipping solution that keeps your items safe and secure.
All of our packages are shipped with tracking information and if you would like to add insurance to a package, that can be purchased. We highly recommend you choose Priority Mail Service, which comes with an automatic $100 shipping insurance for additional peace of mind and protection. This is especially important for anyone ordering from outside the US, due to the greater likelihood of shipping issues that may arise. To ensure that all of your items arrive safely, we strongly advise you to add additional insurance to your package, to give you the best chance of receiving your items in perfect condition.
Return & Exchange Policy
The workshop only allows exchange or return of items that are not custom-made. This includes items that are in regular inventory and have not been customized to your specific requests. If you would like to return an item, please contact us via email and we can provide you with a return label and determine if you need a return or an exchange.
The workshop does not permit any return or exchange of perishable items or items intended for use with bath & body. All sales of these items are final.
We understand that items may be damaged in transit. In this case, we will replace any item that arrives damaged, provided you provide a photo of the item. The workshop reserves the right to accept or reject this request, and we will communicate with you regarding whether a return shipment of the product is necessary prior to exchange.